Your home, run the way a great hotel is run.
Secondletter Group manages residences, household staff and projects for private clients and family offices in Los Angeles.
Private InquirySecondletter Group manages residences, household staff and projects for private clients and family offices in Los Angeles.
Private InquiryMost problems in a large home aren't about the house. They're about people, vendors and details that slip when no one owns them. We own them.
The day-to-day running of the residence: staff, vendors, maintenance and household budgets. One point of contact who knows the house as well as you do.
Recruiting, vetting and placing house managers, chefs, housekeepers and drivers. Plus team structure, compensation benchmarks and inventory of fine assets.
We act as your owner's representative: design coordination, schedules, budgets and permits, held to the finish you're paying for.
Dinners, celebrations and gatherings, from planning and staffing to the house being back in order the next morning.
Brian spent twenty years inside some of the most demanding hospitality operations in the country. He ran operations across five Tao Group properties, was Controller at Soho House West Hollywood, led purchasing at The Hollywood Roosevelt, and managed events at Crosby Street Hotel. Before that, he ran operations for the 40/40 Club in New York, Atlantic City and Las Vegas.
Secondletter brings that standard home: the same systems, the same discretion, for a household of one family instead of a hotel of five hundred guests.
We start in person. We meet you or your office, walk the property and learn how the house is actually lived in.
Staffing, vendors, schedules and budget, written down and agreed before anything changes.
Then we run it, with a weekly report and a phone that gets answered.
Every inquiry is handled personally and in confidence. We're glad to sign an NDA before we talk.
Thank you. Brian will be in touch personally within one business day.